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Build Phase

CX / Service Design

Systems are nothing without the humans who use them. We design experiences that people actually adopt—translating system intent into intuitive interactions.

Role

Translate system intent into usable, intuitive human experiences.

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How do users experience the system?
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Where does friction or value occur?
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What moments matter most?
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How do we design for adoption?

How We Work

Journey Mapping

Understanding the complete experience from the user's perspective, not just touchpoints.

Service Blueprinting

Designing the visible and invisible elements that create the experience.

Prototyping

Testing ideas early and often before committing to build.

Iterative Testing

Refining designs based on real user feedback, not assumptions.

Ready to design experiences that stick?

Let's create something people actually want to use.

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